Hydro Plumbing exceeded our expectations when we needed our toilet replaced urgently at our autobody shop Sitrade. Their response time was incredibly quick, and they efficiently handled the installation process with expertise. Moreover, their team members were not only skilled but also very kind and respectful throughout the entire service. Thanks to Taylor, Mo and his colleague.We highly recommend Hydro Plumbing for any plumbing needs – you won't be disappointed!
Very impressed with Hy-Pro. They were here within the hr. Quote given on the spot and pipes all fixed within the hr. Very efficient and thoughtful. Very impressed with Nick Field who was helpful, resourceful and very knowledgeable. Would certainly recommend this organization.
Needed a sump pump check valve replacement. Service was quick, friendly and professional. He even helped me locate sump pump pipework hidden behind drywall which was quite helpful to know. Highly recommend for any plumbing service.
Had a drain back up and it started to back up into the basement. Called for a plumber and Kurtis showed up within 15 minutes and had the issue fixed in an hour. And he worked very neatly as wellThanks Kurtis.
Kurtis did a great job. Was thorough, explained everything, adapted on the fly when my sink fell in, cleaned up everything, extremely polite and considerate of my time. I can’t speak to price as I didn’t shop around but service was excellent.
Great customer service, accommodating and diligent. Gordon was very polite, careful of the job he was doing, explained the problem and the options we had, and exhibited professionalism; he left everything impecably clean.
We've used Hy-Pro Plumbing on several occasions. This time was a non emergency fix for a bathroom faucet. The dispatch is very friendly and polite. They were able to accommodate me the same day, at my convenience.They sent Dan C.He was able to give me a few quotes to decide how I wanted to proceed with the work. He was polite and respectful while here. He did the work in a timely manner and cleaned up afterwards .Will use Hy-Pro Plumbing again.
Chris c. Amazing job! Very personable, and did great work , great communication and showed me and explained things in detail will definitely use for future plumbing needs ! Will be recommending him directly to friends/family.
Called Hy-Pro for a nasty leak in our ceiling this morning. Gordon showed up and provided a thorough and comprehensive assessment of the problem, as well as what to look out for to ensure our problem wasn't worsening and that it had been diagnosed properly. Really grateful for his expertise and speedy service!
Chris was professional, knowledgeable and extremely helpful. I felt like a valued customer and will definitely be calling again if I ever need another plumber. Thank you Chris for your last minute help that saved us!
Just had a great experience with a sump pump install with Garrett R, from Hy-Pro!We have a main pump with a secondary battery backup pump as well. The main pump died, so we needed a replacement. A different technician installed a new main pump, but I noticed a bunch of issues, including the float sensor getting stuck, leaving the pump running continuously.On the second call, Garrett came to the rescue and completed the following:- He adjusted the angle of the float so that it shuts off when its supposed to.- He let me use some extra bathroom tiles to raise the pump a bit so that it doesn't suck in debris that makes it into the bottom of the pit over time (this extends the life of the pump).- He helped me install some spacers to raise the float so that the pump doesn't trigger as often and pumps more when it is on (this will extend the life of the pump).- He rotated how the pumps sit in the pit and made sure the pumps fit snug, so that the knock from the check valve closing isn't as loud.- Raising the pumps with the tile has also stopped the slurping sound for both the main and backup pumps, so even the backup pump works better now!Thank you so much Garrett for taking the time and resolving every concern I had! I'm a really picky customer, but it's extremely important to me because if this system fails, the entire basement unit will flood and be ruined, causing 10's of thousands in damages.I can now go on holidays and not be afraid of coming home to a flooded unit. Thanks again Garrett, you did a world class job!!
Justin L. was the technician that came out first thing this morning to remediate an issue where the water softener beads had clogged the house lines. He was extremely friendly, and very efficient. I would most definitely recommend him by name to anyone that utilizes Hy-Pro Plumbing.Thanks Again Justin L.!
Their dispatch answered my questions and was able to fit me in the very next day for a non-emergency call. Shout out to Chris C the technician that visited us for the repairs. Did not pressure us to sell the repairs, answered all my questions and readily provided an estimate and was able to do repairs right away. Extremely satisfied with the work.
Excellent work by Sheldon, he was very knowledgeable and knew exactly what needed to be done. He was polite and patiently explained the issue and remedy to us.Nice customer service too by Hy-Pro plumbing, need to appreciate their follow up calls
Hy-Pro was able to get a plumber out to our place right away, helping prevent further issues and potential water damage. Thanks Gordon for fixing our bathtub leak.
We highly recommend Jermaine B. We had an emergency drain issue. When he arrived he was faced with obstacle after obstacle which he calmly problem solved to determine the cause of our issue. He was courteous and careful throughout the process. A great ambassador for Hy-Pro!
Jermaine came and helped us when we had a clogged sink and did a very good job. Very personable and easy to get along with. Knowledgable and able to answer our questions. Would use him again if needed!
Jermaine B. Was there on time ready to go. Excellent customer service. Very friendly. Very knowledgeable. Got the job done effectively and efficiently. Thank you!!
I highly recommend Hy-Pro. The customer service we received from Dan was second to none and he exceeded our expectations. From the moment he entered our house, after first asking politely if he could enter, Dan impressed me with his professionalism. He obviously had our best interest in mind and I will not hesitate to use Hy-Pro again.
The team from Hypro has just completed a major Kitec to Pex find, remove and replace project in our Oakville home. Literally every hot and cold water pipe in the house.From the very first day when we found our first minor drip leak, to the quoting and payment process, to the very last day of work (literally last night) - every single person we dealt with was friendly, kind, incredibly professional, knowledgeable, courteous, and willing to explain every step of the way.From the first very pleasant dispatcher we spoke with (sorry I can’t remember her name) to Jermaine, who first came to manage the immediate leak in record time, got us on the phone with head office to get quotes for the major job, and stayed with us until we were content that this was the right choice - and was one of the nicest people we’ve ever met!To the piping remediation team led by Garret R. including Ryan and Bipan - who were in our home for 4 days. Nothing but class, integrity, care for our home and commitment to doing the job with precision, accuracy, and the safety and comfort of our family in mind. They even cleaned up each night - literally on hands and knees wiping any tracks or debris. Garret was really a great team leader from what we could tell and he was very generous with his time to make sure we were informed and comfortable every step of the way.I don’t want to forget Shawn in the head office who quoted and coordinated the job. Never pushy, very willing to be flexible, even chatted with us on weekends. He made it an easier decision (5-figure job), and was accommodating to our requests mid-project. We’re very impressed and grateful.We’ve had a lot of work done in our house over the years. Without fail, one of the most pleasant and smooth experiences we’ve ever had with any tradespeople. Strongly recommend to anyone needing plumbing or related services, and especially Kitec removal.
Called Hy-Pro on Wed. to replace water shut off tap at the metre. Connor came the next day and gave us an estimate to replace shut off and replace our old leaking toilet. Arranged for region water shutoff at the road and came today Monday Feb.5 to do the work. Work is now complete and Connor was very professional .Cleaned up after himself, took all garbage away and we would highly recommend him. We will have him back for future work. Thanks again Connor. Customer service was also excellent and had a fast response when we called.
Masharo came straight away to help us with a flood. He worked with the city worker to coordinate shutting off water, then did the repair quickly so we could turn everything back on again. Great work- thank you!
We were extremely pleased with the job Gordon Hall did for us through Hy-pro. He was friendly, knowledgeable and very efficient. He quickly found and repaired our busted pipe. We would definitely use this company again.
My sump pump gave up last month, which I discovered when the motor was shutting on/off in rapid succession, finally resulting in a distinct odour of burnt rubber. Having had no previous experience with a local plumber, I literally called the first place that popped up in my Google search: Hy Pro.From the initial phone call to schedule a visit, to the polite, knowledgeable technician (Connor) who came out same day(!) to assess, quote and then replace my pump, I was so pleased and impressed. I'd definitely use them in future and will confidently recommend their services to others.
Our tub was leaking at our faucet and I called Hy-Pro and they sent Kurtis over to take care of it. He explained everything clearly and was able to repair even though it was an old. Will definitely be reaching out again! ☺️
-The jobs that were done for me and my husband was done 110%-The men that came to the house were very pleasant and respectful-The clean up after the job was 100% well done-The next time we need anything done we would definitely would like to have Jack and Moe come back to us and do the jobs required to be done. :)
We had quite a few fixtures and upgrades to have installed, so Dan and Andrew were with us most of the day. They were friendly, courteous, focussed and highly efficient. We can't speak highly enough. Great guys and a delight to have working in our home. Work was completed entirely to our satisfaction. We have used Hy-Pro before and we will certainly use them again.
Daniel installed a new sump pump for us. He was professional, efficient and answered all of our questions. We would recommend Daniel for your plumbing needs.
Thank You too Gordon Hall for Fixing My Bathroom Tub Drain that has had a clog for the passed month. It is now Working like it should now. Thanks HY-PRO Plumbing for Your Services
Drain cleaned perfectly.He replied quickly to my enquiry, arrived promptly, was quick, clean and tidy doing the work and kept me fully informed throughout. He's an absolutely lovely gentleman - friendly, thoughtful, kind, professional, and did a perfect job.
Masharo Campbell had shown up on time and Cleaned my clogged drain perfectly understanding and addressing the problem. He used right equipment and he is professional.. while two other guys utterly failed doing this job this guy had help us out. Thanks and keep up the good work .
They came when they said they would come. Assessed the problem quickly. Provided upfront pricing estimates. Fixed our problem quickly. Honestly don't know how the service could have been better.
We just had Service done by Justin Lee and we are very pleased with both the work and Justin.Very outgoing and helpful. Explained all the possible scenarios.Answered all our questions.Showed what we should do ongoing.Highly recommend Justin and Hi Pro.
We were having some issues with our sump pump and had Hy-Pro come out to look for drain clogs as well as inspect the actual pump itself. They were very helpful and courteous and did a full inspection of everything, even fixing some of the weeping tile that was in the culvert that had detached from the discharge pipe. Not only was there no charge for the inspection there was no attempt at an upsell on products or services that we didn't need. I was very impressed with them and they will be our go to for any future issues that we have. Thank you again for helping us out!
Gordon and his assistant (not sure if his name, sorry!) were both professional, kind, and got the job done quickly. Thank you guys. Also dispatch were very nice as well. Thanks!
I had problem with my kitchen sink drain. The Tech explained what were my best options to resolve my issue.i was given a quote before any work was performed. My issued was resolved, in good time. Thank you to Sheldon Lesperance for your great work.
Jermaine ,was very personable, and professional. He investigated, and found the issue. He took the time and explained the problem, and the actions to fix it. He was very knowledgeable, and did not rush through the process. Would definitely recommend Jermaine for any plumbing issues you might have.
Hy-pro came very fast and Sheldon fix my kitchen sink drain quickly. He gave me an option on pricing and cleaned up very well, all I can say it Good job Sheldon!
We have an old house with old clay sewer pipes which finally clogged up and cracked beyond repair. Worrying about sewage back up in the basement was no fun. Eric M and his team were here promptly, opened up the pipes so we could flush toilets again and did what turned out to be a big job. He was polite and professional and explained every step, by showing us what he found with the camera, and later all the very odd old repairs which caused some of the problems. He then left us with photos of the work that was done and no mess to clean up, inside or outside. They managed to keep holes in the asphalt to a minimum so we will be able to repair them ourselves and no holes at all inside, and we now have 2 functioning cleanouts. Thanks to Eric M and all the team we felt we were in good hands.
I had the absolute pleasure of speaking with Janice H yesterday to book a service technician out to my place of work and she was extremely kind and professional in booking that and making sure I was well taken care of. I then had to call today to cancel the appointment as we found somebody else. I spoke with Ashley this evening to cancel and she too was extremely kind and professional and passed along the message to hear that she and Janice H were great and that I would call them if I personally have any issues at home. I also just wanted to make it known on here. So I may not have had any actual work done, but based on speaking with those two ladies, I can only imagine the rest of the team. Thanks again ladies. (:
Called Hy-Pro for a major drainage problem. Eric N. & Connor arrived on time. Eric immediately recognized the problem, recommended a solution and gave us 3 options. They completed the work quickly and cleaned up afterward. Eric was very helpful, knowledgeable and answered all our questions. We highly recommend Eric & Connor and will request them again.
Eric & Connor showed up on time for the work planned the day before. Eric's estimate of required parts, the cost and duration were very close to actual. He fixed several things for me and installed a new water softener. Everything was taken care of professionally and within few hours. Connor helped a lot and was very nice to work with. They were a great team! I would definitely hire them again for any future work.
Hy-Pro made the process very easy by dispatching a technician the same day I called.Sheldon did a great job of checking thoroughly through our property for leaks and promptly identified the source of the leak that was driving our utility costs up. He provided several different quotes to ensure my family found the right one we could accommodate within our budget. He was very patient in answering my questions and even helped me carry a delivery package in. Thank you so much Sheldon for coming around and helping us out!
I tried any plumbing service for the first time but their guy- Gordan helped me understand everything and was very honest about everything and I am so thankful about it.
Great work Gavin Brown! Just a good person who got it done.Fixed all blockages to drain water by snaking it out. Then showed me with a camera that it was all clear. Very happy! Give this young man a raise please. Thanks Hy-Pro Plumbing!!
Was very professional and did an amazing job. Let me know what they can do and what I could get done under a budget. Was very happy with the explanations and work done.
Jermaine B. was the plumber entrusted with our job. I can't say enough good things about him! He was polite, personable, well-informed, professional, thoughtful, and kind. He was also very knowledgeable, and knew how to best correct our issue at hand in a timely manner.He didn't make me feel dumb when I asked questions, and he explained everything to me quite easily.We now have peace of mind, knowing that the job was done right.
Caleb was great. Prompt and on time, professional, knowledgeable about plumbing and quick to find our issue. Extremely knowledgeable about the issues we are experiencing and able to provide guidance on how to avoid these issues in future. He was able to bring his manager onto the phone immediately to discuss our options to remediate the problem and we are happy with this service.
Justin and Connor replaced 4 bathroom faucets for us professionally and efficiently. They even cleaned my sinks before installing the new faucets. Very pleased with their service. Would use them again.
I had water pipe Damage and they were really helpful by coming asap especially Masharo who was really nice and very good at his job and did it very efficiently
Eric N fixed an issue with my tub drain plumbing left over from previous owners. Eric arrived quickly and had the problem diagnosed in minutes. He walked me through the options for the solution step by step explaining the costs for each. He didn't jump right to the most expensive solution which I really appreciated. He answered all my questions and even assessed my sump pump and water shutoff while he was there. Time of arrival to job completion was under an hour. I would definitely use them again - great job.
Eric.N was very professional and his drain cleaning service was fantastic. The pipe in my kitchen was clogged because of heavy grease. Eric showed up on time, explained the issue clearly and provided helpful tips. Finally, the water drains correctly! I will definitely call him for drain cleaning service again.
Sheldon from Hy-Pro was courteous, knew what he was doing and really helped us out when we had water leaking into our kitchen. It was an out-of-hours situation and he came within a few hours and after a temporary repair overnight he came back the next morning to complete the job permanently. The office staff were very welcoming, efficient and checked in throughout the process. I would definitely recommend Hy-Pro.
Dan and Connor were very professional. Great communication in regards to arrival times and what my options were. I would use this service again. Thanks Dan and Connor.
I’m very impressed with the job the two teams done thanks you Eric and his team and for the others team of Conner and his team members. The work they did was amazing I gave them a 5 star rating if I could of gave them 6 stars if I could the work they done,surpassed what I was imagining they were doing. Thanks to everyone that helped make me smile and I forgot to mention Shawn/Shaun from his work too
To add to my earlier review..I just think HyPro plumbing is great.Their work is professional and I would definitely recommend them.We are really happy with the work done by Hy-Pro Plumbing. We had a leaky faucet in our basement and Hy-Pro replaced the handles and fixed the issue on the same day visit
Recently had another great experience with Hy-Pro. Was impressed a year ago with my kitchen faucet repair and again with last week's toilet repair. The professionalism and courtesy started with Tiffany who booked my service appointment and continued with the arrival of plumber Logan and assistant Connor. The guys worked diligently and quietly until the job was quickly done. Thanks again for the awesome service Hy-Pro!🙂
I had service technician Massimo . He was quick to respond and fixed our issue promptly as well as reviewing what could be done to prevent the issue from returning. He was friendly and professional. Will not hesitate to use these guys again . Thanks
Due to a major plumbing disaster, and the need to rip out my basement floor, I spent most of four days with the gentlemen from Hy-Pro. They were all unfailingly, polite, professional, and very careful with everything they did. From the initial assessment by Cody to finishing the job which was done under the supervision of Eric M., the entire thing could not have gone more smoothly. I am so thankful for the good work they did, and how they made it so painless. An amazingly everybody seemed to like cats. That was good, because no matter what I did one of mine was determined to help supervise. Thank you to everyone.
Justin was professional and thorough. He got the job done quickly and offered to look at the rest of our plumbing since he was there anyway to make the best use of his time. He provided me with a range of quotes and options in order for me to make the most informed decision. While I hope I don’t have to make a plumbing call anytime soon, I wouldn’t think twice to have him back!
Eric was very professional and explained the problem and provided resolution options. The work was performed in a timely manner and the process of payment was easy. My initial service window was not achieved but the office did connect directly. The back office could have been more proactive in this update but remedied it for the rescheduled to same day visit. I have taped their business card to the underside of the sink. Hopefully no future issues, but if so I’ll call on them again! Cost proposition seemed fair.
Greatly reccomended. Professional and have a great customer service team (I spoke wirh Janet the most and she ia amazing).I contacted this company not knowing what to expect. My new (and also very old) house has lots of issues and I thought to start for fixing the leak in the bathroom tub first. We had Eric and Anar over, and not only did they put up with my 2 crazy big dogs, but they were very polite, professional and accomodating to my requests and specificities. They showed me all that needed to be changed and we decided to tackle it all. They finished in 1 day! Even came back to perfect a few things I wanted and were extremely accomodating.They installed a new faucet with a back plate and a diverter spout, new kitchen sink plumbing, a new and our ever first water softener system with a brine tank and also a new toilet bowl, tank and seat cover.I loved the job (so fast), and how easy to talk they were. I mostly loved that they engaged with my dogs, they love people but are just crazy dogs but Eric ans Anar didnt mind. They cleaned the space before leaving and were very respectful inside my house and towards myself. Great service.
Justin L. arrived promptly and thoroughly explained all my options and the costs involved. He then completed all the work very quickly and efficiently. He was very professional and friendly as well. I’m very happy with his work.
I recently had Eric N to address a persistent bathtub leakage issue and replace some corroded wires in my home. I couldn't be more pleased with the service I received.Eric was punctual and professional from the moment he arrived. He quickly assessed the source of the bathtub leakage and explained the problem to me in clear, understandable terms. I appreciated their transparency and willingness to answer my questions.The repair work on the bathtub was impeccable. Eric efficiently fixed the issue, leaving no trace of the previous problem. The bathtub now looks and functions as good as new.Additionally, he took care of replacing the corroded wires in a timely manner. Their attention to detail was evident, ensuring that the system was safe and up to code.Overall, I highly recommend him for their professionalism, expertise, and exceptional service. They provided a hassle-free experience and solved my plumbing and other issues with competence and precision. I wouldn't hesitate to hire him again for any future plumbing needs.Thank you!
Eric Nigh was prompt & courteous. He explained our options re the repair in an easy to understand manner. When the repair entailed further work because of other older parts crumbling in the surrounding area, he made us aware immediately and again described what action was needed. If we ever need help in the future, we definitely would want him to do the repair.
We had a minor emergency on a Sunday, that resulted in a leak in the ceiling from a ice maker line removal for a frig. replacement. It was nice to actually talk to a person from Hy-Pro and while the promised time was overdue, she did call back to confirm we were still on the list. When technician arrived he quickly accessed the problem did the repairs, at a cost that was reasonable, especially for a Sunday call, and he was very friendly, and knowledgeable. Masharo Campbell was excellent and we would highly recommend him and his company for any plumbing problems.
I needed a technician to repair a toilet that was "phantom flushing". Although not an emergency repair, the receptionist at Hy-Pro booked an appointment for me for the day after my call. She kept me informed as to when to expect the technicians to arrive and let me know that there might be a delay. However, Justin L and Brian A arrived at the originally agreed-upon time and quickly diagnosed the problem (a manufacturer's defect in the new flapper we had installed to correct the same problem a couple of months ago). They installed a new flapper in no time, and the problem was solved. Both Justin and Brian were friendly, professional, and courteous. I highly recommend these 2 technicians and the company to those who need good work done.
Last week Jason from Hy-Pro Plumbing and another gentleman he was training installed a new upstairs bathroom toilet. They also replaced some pipe joints downstairs. I found both gentlemen very professional, and they explained in detail the leakage problem with the old toilet and what needed to be done. Hy-Pro is very lucky to have these gentlemen providing such great service. I have used this company over the past for different projects in my home.
Great service from Masharo, would give him 10 stars if I could! Knew what he was doing and gave us great service at a very affordable price. Would recommend HyPro to anyone that needs plumbing help.
I called Hy-Pro to arrange the replacement of an old, leaky toilet and was pleasantly surprised to get a same day appointment. The assigned time was between 2 and 5 pm, but I received a call around 4pm apologizing that the technician was running late but would arrive as soon as he could. Hey, I understand that this sort of thing happens and appreciated the update.Masharo arrived shortly after 5 pm, quickly assessed the job and presented an estimate. Once I accepted, he efficiently completed the replacement in short order. He also did a great job of cleaning up when he finished. Thanks very much Masharo.I highly recommend Hy-Pro Plumbing.
Daniel did a great job. He was not only professional and courteous, but went above and beyond expectations to resolve the issue. Thank you Daniel and the Hy-Pro team!
Kevin and Eric were very professional and kind when coming to tend to an issue in our basement. Their quote was reasonable and they had a very quick turn around time from diagnosing the issue to fixing the problem.They had excellent customer service, and the dispatch team was professional and kind. There were a couple of delays from my original appointment time but they made me a high priority the next day, and it showed.
Eric McQueen came to fix our dishwasher and drains... he was professional, punctual, and went above and beyond to fix our problems.Would absolutely recommend him and the company.Thank you for the job well done Eric!
We had Eric McQueen visit our home to come fix our dishwasher and drain problems and we are very happy with the job. It was quick and efficient service and we are happy for the weekend rescue!
I want to thank Lucas for his professionalism as he was in her house on-time and was a thorough gentleman. He assessed the problem, determined the root cause and is a gem of a person.God Bless You, Lucas. Thank you for being humble, keep smiling always :-)
We recently retained Hy-Pro Plumbing and Drain Cleaning to unblock a drain. Gavin Brown was dispatched to our residence to undertake the work. Gavin was very conscientious and detailed in his work. Moreover, Gavin was polite, friendly and a pleasure to converse with. Gavin successfully unblocked the drain and proceeded to clean the ABS piping with a jetting tool. This last stage is highly recommended to remove grease, etc., that may have built up over time. We are happy to give Gavin a five-star rating. He is a great ambassador for Hy-Pro, and we will not hesitate to use the company again.
Eric and the crew were by my house within a couple hours of my call to fix a basement leak. They were quick and efficient. Very thankful for the quick fix. Thanks fellas.
Extremely pleased with the excellent work done by Justin and Apprentice Kurtis. They were very courteous and explained everything they were doing and why. Would definitely call them again if needed and highly recommend them.
Eric’s professional suggestion fixed the problem. Super friendly, professional and fast service. I’d definitely/highly recommend Hy-Pro Plumbing to everyone.
Shawn, Mike, Safi, Ethan and the entire Customer Service Team, I can't thank you enough for your open communication, professionalism and hard work. Stephen your Team is above and beyond. I have referred you to everyone I know. This was a big Job that was done in an amazing time frame. Gold Star!!
Justin helped us install a new toilet and fix our toilet drain. He was friendly, professional and knowledgeable. He explained everything. He made the repair easier and less stressful for us. Thanks Justin! This is our third time using this company. We would highly recommend!
Masharo C is the technician that came out to assess and fix a pipe that had backed up and burst. Was extremely professional and quick to identify the issue and fix it right away. I would recommend this company to anyone who needs plumbing or drain help and will use again in the future myself
Masharo C was the most professional, kind technician to work with, he found the route of the problem and got it fixed in no time. Went above and beyond to make sure the job was completed correctly. Would definitely recommend to others and use again in the future!
August 2, 2023 .I had a Drain connection job in a Basement in Guelph.Justin and Kurdis came to give a quote and it was readily accepted. by me. They completed the job within an hour. Both were very knowledgeable, efficient, helping, reliable and easy going.Thank you guys.
Outstanding responsiveness and reliability. When a question came up about the scope of the job, manager Patrick was on the phone with me before I even called, and went above and beyond to send a tech back by 8:30am the next day to make sure I was 100% satisfied. Plumber Eric not only solved my identified problem but checked to make sure nothing else had been impacted. 30 day warranty on all work. I didn't know this kind of customer service still existed.
Eric N was very helpful and took the time to explain the issue and outline my options. I thought that the price was very reasonable and will definitely use his services if required in the future.
John provided excellent customer service. He was friendly and knowledgeable and took the time to properly diagnose the real issue and explain it in layman's terms. He then took the time to prepare multiple quotes and go over each, citing the pros and cons. When he finished, he double-checked his work. I wouldn't hesitate to have John or any of the other technicians at Hy-Pro deal with any other plumbing problems in my home.
Masharo C did an excellent job clearing our kitchen drain which was completely clogged. Flushed it and drained it and now I have a working kitchen! Highly recommend Hy-Pro
We called for repair to a blocked sewer line. Masharo showed up on time and a very pleasant man. He assessed the problem and informed us all the options to fix. Answered all of questions and got right to work.Very pleased with his performance. He also fixed our basement toilet for us while he was here. We wouldn't hesitate to use this sevice again. Good work and reasonable pricing.
Daniel showed up at the appointed time.He went over all the details of what was going to be done along with estimates. He was very courteous and asked all questions I raised. He worked right through until after 6pm to ensure everything was done as requested.
Eric N was fast, polite and efficient. He explained what was wrong and what had to be done and didn't do a thing without our verbal consent. My father and I could call him again.
We had an issue with our sump pump late at night. The website had a live agent who was able to respond as quick as you typed. I called their number early in the morning. The Customer Service agent was very pleasant and asked if I needed anyone right away or wait until the office opened at 7:30 am. She also advised that an experienced plumber with a fully loaded truck will be able to perform a free diagnosis and offer a no obligation quote. The dispatcher called to inform me as to when to expect the plumber. Eric was the Plumber who was assigned to me. He was able to determine the cause of the issue very quickly. He was very professional and courteous and offered me 3 options including one with backup and pump. He installed the primary pump and the check valve and will be returning to install the secondary pump, the battery backup as well as remote monitoring capabilities. I am waiting to hear back from the company once they have the remaining items in stock to schedule the work. Will update review after completion of the remaining installation.
Gordon was prompt and knowledgeable when it came to fixing our tub spout. He was able to correct the problem quickly and we've been happy with it since - no more leaking and good temperature control! 3 months later and still working great!
Eric did some work at my home today. Very professional and efficient. Some people complain about the cost of a plumber (or other services). The alternative is to do it yourself. I’m good at a few things, but plumbing isn’t one of them.
Erin N did a great job for us, working quickly to fix the issue. He also noticed other small things for us to watch for to avoid bigger issues in the future.Thank you
Jennifer was amazing ! i called about a leak we were having in our coffeehouse, she brought a calmness to my hectic situation and had someone arrive within 40 minutes!More comanies need employees like Jennifer
Eric McQueen and his crew were here for 3 days fixing the sewer problem in my money pit of an old house. He is the hardest working person I have ever met and worked long hours to dig up the old clay tiles under the foundation and created a while new structure. He communicated the plan every step of the way and coordinated the work crew. Thanks also to Taylor for letting me know daily when the crew would arrive, and to Ian Manser for diagnosing the problem and helping with the paperwork.
A very pleasant experience, Justin was always in contact with us about his arrival time. Came in and did what was asked of him. Professional, clean.Would ask if we needed anything else done. Justin made sure the job was done right and to our satisfaction.Started clean ,ended clean.We will definitely use your services again, and recommend to neighbour's and friends.
Eric N. was very professional and helpful in fixing the shower leak quickly and expertly. We will definitely call him again to help with any plumbing related issues.
Hy-pro has been our go to for any plumbing needs for close to 20 years. Great customer service from the pleasant agent who took the work order, the dispatcher who called to inform me as to when to expect the plumber and of course from their service technician Owen who was prompt, knowledgeable, efficient and courteous. Highly recommend!
I called to have someone come out and fix a leaky sink which sits above the counter. They told me someone would contact me between 12-3 once they had a more definitive time which they did. The technician (Joseph K) came out, diagnosed problem and gave me a quote. I had him do the work which was done exactly as he told me it would and fixed my problem. He left the work area spotless which I was very happy with. He proceeded to give me a receipt by email after receipt of payment. I would absolutely recommend him and the company to anyone wanting quality work.Sincerely,Paul
Awesome job by Masharo from Brantford! Called Hy-Pro yesterday and they were out this morning to fix/replace the vent pipe in our kitchen. Customer service was great and they were affordable. Will definitely recommend them and will use them again in the future.
We needed an emergency call at 9pm at night. Hy-Pro were the only ones who were able to come in the same night. The technician's name was Eric. He was very helpful and professional.
Masharo completed the service. He was very professional, polite and efficient. He explained the issue, showed the difference in the performance of the part and explained the impact. Recommended for future service. Appointment was scheduled and attended the same day as called.
My backyard tap was spraying from a leak in the faucet. I called and the next day Masharo Campbell came right on time and fixed it. He was professional, friendly and very thorough. I will definitely call again should I need any further work done.
Masharo Campbell was a wonderful technician. He was prompt and professional. He did a great job and went above and beyond to ensure my leak was repaired. When we discovered I had another leak, he repaired that one as well.
Eric M was very knowledgeable and professional and was able to identify the problem and give us options on how to go about fixing it. We have a working sink again! Thank you!
I had a leak in my shower and needed the repair done quickly. Eric was a pleasure to deal with. He was great at explaining everything and understood the urgency. He was able to complete the job in a timely fashion and left the workspace very clean. Would definitely recommend.
We had an emergency main drain backup which we noticed at 8:30 PM. Called Hy Pro who had a technician at our home within the hour. Sheldon Esperance was thorough, polite, hardworking and knowledgeable. We were satisfied with the job and will recommend Hy Pro and Sheldon to anyone needing their services.
Oven.D from hy pro did a great job with unclogging my kitchen sink. Meanwhile Caleb was another technician who explained to me about the various options they have for cleaning your drain pipes. Overall happy with their service and was very professional.
Very happy with the service provided today from Eric N, Eric was very professional, respectful and answered all the questions that I had. I would use this company again for sure.
It’s was an urgent repair. They sent the pro Masharo who is so nice and patient. He came finished the job professionally and helped to get the proper hoses. I would highly recommend their service.
Had a leak in my basement from the sub pump our technician was Eric Nigh and he was fantastic. On time quick installation and very informative. Couldn’t be happier with the service!
Wonderful experience during such a bad day. From the lovely call center lady dealing with my impatience and panic, to Logan the saviour fixing my issue. He was so polite, friendly, professional and explained and fixed the problem very quickly. A fantastic service. I highly recommend especially when your basement backs up and you have no idea what to do lol thank you all
Dan was exceptionally responsive, patient, competent and hard-working. I very much appreciated his thoroughness during our plumbing emergency. Great job! I wouldn't hesitate to use Hy-Pro again. Thanks!
Quick service call and the technician Masharo C. was clean, concise and job well done for a same-day sump pump repair. Would recommend to anyone in Brantford!
Hy-Pro plumbing is amazing. Gordon Hall, the service technician came to our home to do a shower repair and we were very pleased. He was punctual, professional and did a great job. We have been customers of Hy-Pro plumbing for a few years now and I strongly recommend them. Thank you very much.
HY-Pro was able to offer several upcoming dates and appointment times to fit around my busy schedule. Dan was very knowledgeable, friendly, and accommodating, and was able to get the job done same-day which I was not expecting. It was hard work and he did a great job, leaving the area spotless.
Eric N was extremely professional and helpful with fixing our leaky bathroom sink. He was timely and delightful. I also asked him about obtaining a quote in regards to installing a new bathtub and he was more than happy to take the time to create the quote and answer any questions I had.I have used Hy-Pro Plumbing countless times and they are always extremely helpful and respectful. I would suggest this company and especially Eric N for any of your plumbing issues.
Had two toilets which were on and clogging up. Gordon Hall from Hy-Pro plumbing came and was professional, courteous and efficient. Our two toilets are working great now!
We had a flood in the laundry room and Jermaine was amazing. He was very patient with my questions and explained all of the options of fixing the hot water tank issue. Would definitely recommend the company and definitely Jermaine.
Great company. They were very responsive, came out the same day and fixed a major plumbing issue for me in my basement. Daniel was an awesome plumber, offered a fair price and cleaned up everything. I would highly recommend this company
The company was responsive and set up a convenient appointment. Dan was professional and competent and diagnosed the problem and made the necessary repairs. We received a quote before he started the work and he guaranteed the work for 30 days. He cleaned up well after he completed the work. We are very pleased with the service! Thanks, Dan!
Matt was super helpful, professional and had an excellent knowledge of the situation. He took care of the job efficiently and effectively. Extremely satisfied with the work.
Connor arrived on time. He was very friendly and explained everything he was going to do. The workmanship was great and he solved out drainage problem perfectly.I highly recommend using this service for your plumbing needs.
Owen Dieterich arrived on time and did a great job on our clogged drain pipes in the basement. He was very thorough and courteous in his work. We won't hesitate to call Hy-Pro for all our plumbing services.
We had a valve replacement service with Jermaine B. He is a thorough professional, very polite and knowledgeable. We had our drywall limiting access to the valve which had to be replaced. Jermaine was able to replace it efficiently with minimum damage to the drywall. I would highly recommend him to anyone looking for plumbing services. Thank you Jermaine for the excellent experience. We really appreciate it.
I had a busted water line Nick arrived on time and found the issue.he was very polite and took the time to do the job wright he also made sure all the water in the house was working before he left I take care of ten homes and will be using this company for all my plumbing issues from know on.
Jermaine was amazing...he did a great job and went over and above. He was so friendly, professional and he did an amazing job. I would recommend Jermaine to anyone ... he was awesome.
I called the office expecting to make an appointment the following week and was pleasantly surprised to be offered same-day service. I was unavailble that day, so they sent Amir out the next day I was available at time that worked best for me. The service and appointment booking experience was fast and efficient. Amir was fast, and extremely knowledgeable. He made valuable recommendations and we value his opinion. He answered all of my questions. He also went the extra mile to ensure that everything was in good working order under the sink. He worked very quickly and efficiently. As a customer, it means a lot to me when contractors clean up after their work, and Amir was also very neat and left nothing for us to clean or pick up when he was done - Thanks Amir and Hy Pro! Update: Dec 2022: Had a minor leak under the kitchen sink. I called at 8:30, had someone here by 9:00(this time it was Massimo G.), and the problem resolved befor 10:00am. The price was very fair as well. That's two incredible services. I will not be calling anyone else for plumbing needs.
I found HY-PRO GRP to be a very reputable company to deal with for our plumbing issue. We had a leaking tap in the tub of our master bathroom. Staff were extremely responsive and professional from start to end. Eric N; our technician/plumber was knowledgeable and provided suggestions to resolve our problem.The repair was more difficult due to ceramic tile that encased the tub. He had to cut into the tile to access the valves and tap. Once replaced he cleaned up the area before leaving our house. Excellent job well done!
We had a pipe burst in our kitchen, and other than turning off the water we really didn't know what to do. Justin was professional, knowledgeable and patient as he walked me through the options, each step and what he was doing. I will definitely be calling Justin again for any plumbing needs in the future.
I was very impressed with this company.Navjot did an excellent job and took the time explaining to me the process from beginning to end,He was very pleasant and knowledgeable and did a great job of cleaning up.I would definitely recommend.Thank you.
This is the 3rd time we have used Hy-Prro over the last several years. Nothing but a positive experience each time. This time Jermaine repaired two of our issues quickly and efficiently once he assessed the problems. He was very respectful of our home, explained and showed me what he did and how the new plumbing worked. I highly recommend Hy-pro and Jermaine.
Navjot showed but in the tinfram promised, identird the problem and worked fir quite some time to resolve I, while keeping up-to-date with progress and our options. Quick response and fair value for the time put in. Would definitely recommend.
If I'm being honest, I'm selfishly a little reluctant to share this review... I would hate for these guys to get to busy for me! However, fair is fair... they earned a great review, so they get one.I have worked with and hired a lot of plumbers, but have never felt the need to post a review on any... but we bought a century home and had a drain issue. I didn't want to call anyone from out of town and really needed a company that would understand our home. They promptly dispatched Eric McQueen. This guy showed up mentally and physically capable of doing the job (this is a big deal these days!), loves his work and is not troubled to go that extra mile.He was an absolute professional. He dropped mats down, left his business card on floor near the door so that our kids weren't startled by him working in the basement and would be able to quickly glance at the card and attach a name and face to the guy in the basement. Communicated what he was going to do, did it, then gave options, no pressure or upsell, once we decided to proceed with work, he completed it, shared his warranty (which is great!), cleaned up and moved on. HONEST guy, no upselling... listened attentively and explained things thoroughly.Pricing is very fair and he gets the job done. Period. I have since referred them to a couple of commercial buildings as the new primary plumbers and will continue to use them. They have responded to emergency calls, both commercial and personal and have ALWAYS completed the job.It is no exaggeration when I say that Eric went above and beyond my expectations to get the job done. I would like to say thank you to him and this team for your excellent workmanship and professionalism. Don't change! Companies like this are hard to find.
We needed our sump pump replaced due to old one being rusted through. Hy-Pro was very responsive and provided great value. They were able to send out a tech the same day.Hy-Pro sent out Masharo Campbell who was knowledgeable, professional, and punctual. He was able to diagnose and replace the pump in no time.I'm very glad that we called Hy-Pro and will definitely keep them in mind for any further repairs/installations that need to be done.
I have been using HY-Pro since I moved to Milton 10 years. Every interaction has been positive and reinforced the quality of this company. Brandon came by today to assist me, he was professional and dealt with my issue quickly and efficiently. I would not hesitate to refer this company and will definitely use them for future services.
Jermaine B, was one of the most professional, polite and thorough plumbers I have hired in years. He was systematic, explained what he was doing and cleaned up. He took the time to explain his fees and costs associated to our repairs. I will be requesting him again.
Joseph knight is a super professional tech with an extensive knowledge . What I like most is he is an creative who find the best solution in troubleshooting and save your money .
I had a second time service from HY-Pro Plumbing & Drain Co.At his time, Joseph re-installed my kitchen water faucet, and he was a friendly competent plumber.I am happy that I called HY-Pro Plumbing & Drain Co. for the second time.Thank you very much again for your services!!
Jermaine B was fast to respond when we called for our sump pump. He was professional and walked us though the options we had. We choose to replace the sump pump being almost 10 years old and he walked me step by step of what he was doing. Highly recommend Jermaine!!!
Great experience. I had a leak from my toilet and Michael was available to come out that evening, he arrived just when he said and had it fixed in no time.
Jemaine of Hy-Pro is awesome! He was professional as well as straight-up when it came to my plumbing issues. He had my best interests in mind and I appreciated his time and expertise. On top of that, he was a great person. I would call Hy-Pro again in the future and ask if Jermaine was available, if I ever found myself in need. Thank you.
We had sewage water back up in the basement bathroom and Navjot Lumb was our saviour. He was very professional, came on time, explained and showed us the cause of the the issue and had it fixed. Thank you again.
Needed emergency service on a Sunday morning. Called at 11AM, service tech was there by 1PM, problem completely resolved by 3PM. Responsive, punctual, professional and very clearly explained the problem to us and how we could avoid it in the future. Price was VERY reasonable. Fantastic service and highly recommend.
Justin is fantastic! He was professional, informative, tidy, knowledgeable and so helpful! We are so thankful to have had our leaky pipe taken care of so quickly, and done right! Thank you Justin!!!!
Called on a long weekend, and they were able to sent someone out in 2hrs. Navjot was professional, offered valuable recommendation and able to resolved the issue promptly.
ReynaldoV was very friendly and professional when he came to replace seized water valves. He answered some additional questions I had about the pipes, and put me at ease about my mini plumbing emergency. As someone who lives alone I appreciate the friendliness of professionals who come into my home. I felt comfortable and rec'd quality workmanship.Highly recommend ReynaldoV!
I really recommend Hy -Pro services. They are friendly and really professional. Was on time, and Joseph did everything he could do to fix my shower plumbing problem. Joseph K. Thank you for your hard work.
I had the pleasure of dealing with Jermaine when we had our pipe leak. Phenomenal service would use again strictly because Jermaine was so professional and got the job done right. Not only did he help in solving our leak but actually educated me on what he was doing, why he was doing it, and how to prevent other issues from occurring in the future.As long as this is the standard set for employment at this company I will continue to use this company for any issues. Great job and thank you!
Service tech Gerald was great,laid out what likely problem was and what the best solution would be.Also advised me on future issues that may have to be addressed.Happy with work that was done.
Justin Lee responded very quickly to our request to understanding why our shower was only providing extremely hot water. Justin quickly determined our Riobel temperature cartridge was defective. He did a search of suppliers and found the cartridge number and was able to install the replacement in a manner of minutes.Justin is very professional and highly customer focused
Navjot Lumb was very helpful, he explained our options and the pros and cons and made recommendations. He worked through his lunch and stayed till everything was in good working order! Great job would recommend him!
Gerald was awesome! explained all the options and what he recommended. He was very professional and empathic toward my situation. He explained in detail everything he was going to do. He even cleaned up a bunch of the sewage in my basement. I couldn't ask for a better service tec
Gerald and Edwards were very professional in the execution of the work I requested. The were also patient in explaining what needed to be done to replace the cartridge in my shower as well as they discuss the risks they identified. I could see they were experienced in what they do and I would definitely use there services again.
Phil arrived when expected, explained everything in layman’s terms and didn’t leave until job was done to his high standards. Will definitely call again if we need plumbing services!
It was a big job and Connor and others were very professional. They came when they said and called when delayed. Everything was cleaned up before they left. Very impressed. We would definitely use them again. Would definitely recommend them.
Fraser was super helpful. We had a kitchen faucet that leaked and needed replacing, plus a toilet that was also leaking and needed to be replaced. Fraser talked to us about different options and took our thoughts into consideration. We were really pleased with the service and professionalism. Thanks Fraser!
Justin arrived when promised, offered a clear explanation of the job and costs, was pleasant and helpful throughout, and the taps look great. Not the first time we've used Hy-pro and It won't be the last.
First time using a plumbing service and was worried what I was up against but Justin showed up to the house explained what I needed and completed the job hassle free. Changed two faucets, had to go through the wall for the shower and repair a broken drain pipe. Honestly pleased with his work and professionalismMike
Booked an appointment to clean a blocked drain. Luke was the plumber that came to assist. Very friendly and professional. Was a two minute fix and didn’t charge me for it, How fantastic!! I wanted to have him look at another issue I have. He gave me a quote for it (very reasonable!!) and I will calling the office to book Luke to come back to fix it.As a homeowner, we are always looking for friendly,Professional trades person that won’t take advantage of you. I will happily recommend Hy-Pro.
We were delighted to have Gordon come to our home on short notice to deal with a sewage line. Gordon was very kind, knowledgeable, and offered us some insight in order to improve our home in the future. We will definitely be working with Hy-Pro Plumbing moving forward! Thank you again, Gordon!
Sunny was here to help us with the drain unlocking. Very professional and on time. Gave us good tips as well for future and what we can do to avoid all this. Highly recommend these guys. They were the only people to help us over the weekend.
We were very happy about the service provided by David C. from Hy-Pro. He was professional, courteous, and honest. He did extensive tests, and did not leave until he was sure the problem was resolved. Dave was also very knowledgeable, and provided all the information I was looking for, about what may have caused the problem. Thank you David, and Hy-Pro for the great service!
Our kitchen pipes exploded in our lower level and where clogged from 30 years of grease and food plugging our pipes. I contacted Hy-Pro for assistance. I found them on-line; read a number of positive testimonials on their professional website and decided to give them a try. They promised to have a plumber to our home within one hour. Philip arrived promptly. He was polite and analyzed the problem(s) and successfully resolved a series of contributing issues. By the time he left our pipes where cleared. Thank you Philip for a great job and Hy-Pro for your assistance. We would highly recommend the company and Philip the plumber for your plumbing needs.
Jeremy was fantastic from start to finish. He was humble, professional, and very respectful. Considering the times, he came and fixed our water in no time. Our family appreciates him greatly. Give him a raise please.
Excellent service fixed the problem right awayI especially appreciated the call to let me know Eric was on his way to my homeEric was pleasant and knowledgeable that’s exactly what I needed
I really appreciate the time and effort Eric G. took in trying to solve our plumbing issue. He was both professional and courteous and I would recommend him and Hypro to anyone.
Hy-Pro was the best plumbing company.I would highly recommend them and David who came over was so professional and friendly and efficient.Also very good clean up after the plumbing job.I am very happy with the new toilet that was installed.Thank you
Mathew was very pleasant and personable and he gave us options to help save on the cost. I would definitely recommend this company. Great service and punctual.
Excellent service starting with the person who booked my service call. Had a plumbing emergency and someone came out within an hour. David B. was awesome! He is very knowledgeable and let me know exactly what was required for the repair. I will definitely recommend to anyone looking for a great plumbing company.
Chris did an awesome job assessing my heating problem here in oakville (showed up same day I called)... and fixed the problem to the tee on the second visit. Professional and efficient. The call center is also very diligent. Took the calls immediately and they will get to your concerns without wasting time (thank you, nina).
Had a big problem and they came out the same day. Jeremy was awesome and very knowledgeable. Would definitely recommend to anyone looking for a great plumbing company.
Called around 10 pm for a pipe that had been leaking. Gentleman on the line took all my info an booked me in for the next morning with a 2 hour window. Nick and his team arrived promptly and got the job done quickly without any mess. I like the iPad - paperless invoice and credit card payment made it easy. Would highly recommend Nick and HY-Pro!
Matthew was not only friendly and helpful but also took the time to answer my questions. He has great people skills and a great sense of humour. Would definitely request him in future.
Matt T. came to look at a leak in some ceiling pipes. Made clean cuts to the drywall without any unnecessary damage and provided us with a full diagnosis of the potential issues. Great service once again.
What a phenomenal experience. I had a blockage between my kitchen and laundry room with no luck trying myself. Called Hy-Pro and within hours they were here and within an hour we had the blockage removed. Shawn was friendly, neat and efficient. I will definitely use them again and I would recommend them.
We had excellent service today from Hy-Pro. They were not only able to fix the broken pipe, but also fixed our sprinkler system in the process. Service was above and beyond from Sunny.
Had a problem with my drain and a leak. Hy-Pro was quick in responding. The technician, David, they sent did an excellent job of explaining what was happening and my options. He did a great job and kept me updated throughout and showed/explained what he was doing. I’m very pleased.
Had all Kitec supply pipes replaced in my house.Scheduled in 2 days.Amazing service, minimal damage to drywalls, I was really surprised.Jesse went above and beyond, extremely professional.Highly recommend this company.
Had Eric C. do work on my main drain. He got it up to code and worked hard on removing the roots. He is professional, honest and does a great job explaining the work to be done. I would recommend Eric for your plumbing needs.
Eric C. came for the service call and did a tremendous job. He added shut off valves and changed the faucet in the kitchen. He also provided us a solution for some old work around plumbing in our laundry room and bathroom. He capped the pipes so we can renovate the bathroom...even helped us remove the vanity while he was there. Great job!
Dean was excellent. He came to our home for a kitchen sink that was not draining and provided the best customer service. Instead of trying to charge me for an expensive fix, he helped me to try a less expensive option and it worked. He was professional, courteous and very honest. I would highly recommend this company and Dean.
Wanted to thank Eric C @ Hy-Pro plumbing for helping my parents, will be using them again in the future. Extremely satisfied with the knowledge and positive attitude.
Eric C has done a first rate as always with a plumbing job at our home. His customer focus and friendly approach is first rate. We would highly recommend Eric and Hydro plumbing for any plumbing job. Thankyou very much Eric.John and Gloria of Georgetown.
I found HY-Pro Plumbing through Google Search and read the amazing reviews. After working with Ali, I must admit that HY-Pro is very professional and helpful. I would definitely recommend using this company.
Wonderful service. My husband and I were extremely impressed with their professionalism and knowledge. They resolved our issue quickly and efficiently. We called them on a Sunday and they came out right away. We would definitely call them again!