We take pride in our family-owned business that has grown to a team of 50 dedicated professionals. Our expert services include comprehensive drain solutions, backflow prevention, water damage prevention, and cutting-edge drain camera inspections. With a strong presence in the top 9 cities including Cambridge, Kitchener, Guelph, Brantford, Hamilton, Burlington, Oakville, London, and Woodstock, as well as Georgetown and Fergus, we are committed to delivering top-notch plumbing services to our valued clients. Count on HYPRO Plumbing for reliable, efficient, and personalized plumbing solutions tailored to your needs.
Quick, friendly and knowledgeable service! Fixed the problem and gave us a long term solution so we hopefully won’t have the issue again for a long time.
We had HyPro come out for a toilet and sink issue. The technician arrived within the promised time frame. Marsharo, the technician was polite, professional and quickly got to the root of the problem. After the quote was approved to go ahead, the work was completed and everything was set to go in a very timely fashion. Afterwards, Marsharo explained and went over the repairs. I appreciated the great service we received. Five stars for Marsharo.
Had Ryan W come out this morning to have our laundry room floor drain and main line inspected/snaked as we found some roots in the drain.He showed up promptly and was very professional! Brought in drop cloths to protect the floors had boot protectors on as well.Took time to thoroughly explain the process and future issues that could arise.Would definitely call Hy-Pro plumbing again, just based on the experience with Ryan! Excellent job
Ryan was very professional and thorough with his work to determine what sort of plumbing issues we were experiencing. I would recommend him and the team as they were quick to respond and worked diligently to provide us answers to our problems along with the potential solutions.
Our technician Eric was easy to deal with, he diagnosed the problem and provided a quote for required service before starting. Our problem was a little more than we anticipated and helped us get connected so we could explore options to fully resolve the issue. Before leaving he followed up on the work performed and reaffirmed the next steps. Thank you for the great service.
Replaced main pipes in the house and a pipe under the sink. Pipes were very old and clogged.Came early so the job was done early afternoon. Problem solved!Technician ( Masharo Campbell)was friendly and honest, I would definitely call again!
Great service, again, from Hy-Pro Plumbing. Masharo explained everything about the problem we had with the clogged kitchen sink drain, the proposed options for the solution and completed the work efficiently. He is knowledgeable and professional, and upon completion of the work the area was left clean and in order. I recommend calling Hy-Pro for any plumbing and drainage needs. Thank you, Masharo!
I was quite pleased with the speed and efficiency of my problem being resolved. Garret was knowledgable and professional. A great experience and would definitely recommend!
Mashario was very polite and professional when he replaced a kitchen pipe for my parents. He explained the process and made sure he completed to job in a timely manner. I would definitely recommend Mashario again for any future jobs
We had a blockage in the pipe that drained the kitchen sink, dishwasher, washer, laundry sink, and water softener - a panicky situation. Will arrived within an hour of my call to Hy-Pro. He worked for a very long time with a cable to try to get through the blockage, but approaches from several access points didn't work due to various directional changes in the pipe. Finally, a new approach through the kitchen drain worked. Will was quite positive throughout and despite a number of setbacks, never gave me the impression that he was going stop working on the problem. He cleaned up his work area thoroughly afterwards. I was pleased with the results which, of course, gave us peace of mind.
Ryan was awesome he was very knowledgeable and more than willing to walk me through what was going on in my drains unfortunately my issues stemmed further than one day can fix but knowing and understanding what is going on gives a peace of mind that is hard to come by now
I had a clogged sink and a professional man named Mashar Campbell came to clear it out. He was thorough and advise me to stop using some of the quick fixes we seee on the internet as it would destroy the pipes. He had it cleared in no time. Thank you Hy-Pro. This man deserve a raise.
Arrived on time. Respectful. Explained the entire process in cleaning out the grate at the bottom of the driveway, along with other options as required. Completed the job and cleaned the work area. Clean uniform, good customer facing attitude. Highly recommend.
We had the pleasure of meeting with Ryan W from Hypro Plumbing recently to discuss our drainage issues. He was professional, courteous and knowledgeable. He took the time to explore the root cause of the issues and outlined clearly possible solutions we could consider. I would highly recommend this company.
I would highly recommend Hy Pro. Very professional repair the plumber was excellent ,the work was done on time and the Quote was spot I am very pleased
Justin was very polite and knowledgeable. He had great patience because the job was long. Great at explaining things as well. Hypro plumbing was great to deal with and very efficient. I would recommend them
Excellent service! Daniel answered all my questions professionally, provided options with quotes and completed the work in time. The company checked in, called to make sure the agreed time still works and gave updates. Thank you Hy-Pro Plumbing and Daniel Ciornei
We had a badly clogged kitchen sink and made an appointment with Hy-Pro. Connor arrived early (after the office called to make sure that was ok). He took a look and gave us different service options, making sure we knew how much it was going to cost. He did a thorough job and even helped fix a leaking pipe under the sink that he noticed!
Mohammed was excellent coming in and helping clear my drain. He was professional, thorough and personable to ensure I was happy with the service and everything was resolved once he left.When calling Hy-Pro make sure to request Mohammed as he is their most thorough tech that will ensure everything is inspected properly and done to your satisfaction
No one likes car repairs or home emergencies. Early Thursday morning we had a toilet stop flushing. We only have one toilet in the house. I must say I was impressed by Hy-Pro from front to back. First I called and spoke to Ashley. She took my information, and I explained our urgency. It was about 9:00 AM. She said she could have someone arrive between 11:00 am and 2:00pm. Justin arrived at 11:10am, as promised. The technician Justin was courteous, friendly and professional. After a quick look at our problem he explained my options and depending upon diagnosis a price was quoted. He was efficient in his work, knew what he was doing and explained what he was doing as he progressed. When he was finished, short of a new toilet there was no indication that he had been there. When he was finished the invoice was as quoted.I would definitely recommend Hy-Pro and Justin due to his work ethic and professionalism.
First time using Hypro for service, fast same day service and work was done within 2 days. Will definitely use them again and service personnel where excellent.
We called when we were having issues with our Airbnb unit, and were pleased at how quickly they were able to send someone. Justin was super helpful and knowledgeable and was able to fix the situation quickly. He was very professional and was transparent with pricing. He made sure we knew everything before we had to make any decisions. We appreciate Justin’s help and kindness through a stressful situation.
Had justin lee out to fix two toilets in my rental property, he was amazing. Very helpful in explaining and resolving the problem, will definitely use him again.
Had a toilet sewage pump repair done by Sheldon Lesperance who was absolutely wonderful! He was polite, professional, friendly and very easy to work with. I could not be happier with the results and the excellent customer service.
Called these guys today to have some work done . Great experience with the staff right from start to finish . Very happy with the work they did . Price was a little higher then other places I talked to . But they came and got the work done today like I was asking . I also know price comes with the service you receive. And I am not complaining just being honest . Again can't say enough about Mohammed and B-Pen .Great guys . Hope I got the names right .
Fantastic job all around from explaining it all and providing the options to changing the outside faucets. Would definitely recommended these guys for any plumbing needs!
Prompt and knowledgeable off hours house call to repair a damaged copper pipe and get our water back up and running. I can't say enough good things about the technician, Masharo. Would absolutely call them again.
Justin L. was professional and efficient. After examining the issue he offered several repair options and walked me through the process so there were no cost surprises.
This was an awesome experience. Owen was fantastic - He provided clear, quotes, was efficient, and was very knowledgable. I will use the service again.
Technician arrived quickly and very clearly articulated the repair options and costs before promptly repairing the leaking pipe and getting the main water turned back on. Very helpful and pleasant.
First contact by phone was pleasant and helpful. Basement bathroom has a funny smell and I thought it could be the sewer. Connor patiently saw the plumbing and there was no problem with it. Connor was professional and honest. He suggested some ideas for the smell. Thank you
Gerald and Mahone came today to fix my kitchen clogged pipes. Both were very friendly, hard working and professional. I would highly recommend them to anyone and call them if I have an issue again.
Awesome visit! Thought I had a sump pump issue, but Connor quickly checked and verified all was well. Very polite young man, answered all my questions, even tried to help see where the small was coming from. This company is the real deal, right from the super polite answering of my initial call, to the visit. Guess who will be swapping out my toilets soon?!!! Thx!
Phoned Hy-Pro and was able to get a technician the same morning. Owen was amazing - assessed the problem, gave an immediate price which I agreed to and completed the work. Small details the are big details such as putting on booties over his shoes and cleaning up perfectly. I would recommend Hy-Pro all day long! Thank you!
Masharo was very kind and did an incredible job in diagnosing a leak at my basement ceiling. Identified the cause and fixed the issue in quick Tim.really appreciate the service
No from hypro plumbing replaced an outdoor faucet and added a shut off valve for another one. He did a professional job. He is a hard working, tidy personable pro!
I highly recommend Mohammed good worker. He spent five hours at my facility to get the job done. He did get it done. He never stopped a minute. I highly recommend Mohammed.
Conner was very professional. He understood my urgency and concerns and very kindly went above and beyond what I expected.I was not suprised by the bill; as all cost (or added cost) due to complexity and access of the leakage, was discussed and approved beforehand.Thank you so much.
Got Connor today to fix my laundry pipe and garage tap not getting cold water issue. Got many options for the fix and also got recommended to install a good softer to reduce similar issues in the future. I'm happy that he fixed my issue.He walked with shoe covers and knows where the issue is shortly after some looking around.
We had a pipe burst in our kitchen, and other than turning off the water we really didn't know what to do. Justin was professional, knowledgeable and patient as he walked me through the options, each step and what he was doing. I will definitely be calling Justin again for any plumbing needs in the future.Update: Justin delivered once again, helping us fix a leaking pipe in our basement. Despite our old pipes and complex routing, Justin repaired our plumbing with minimal construction impact to our house.
I had a pipe explode on me mid afternoon. Reached out to Hy-Pro who sent Mohammad Khan to take care of the issue. Both the pipe and shutoff valve were replaced by dinner. Mohammad was friendly, professional, and took the time to clearly explain what needed to be done and why. Will absolutely be using Hy-Pro for future plumbing needs. Thanks, Mohammad!
I had a service call with Chris Camacho and Karlo and they were legit, upfront, and very easy to deal with. Super informative, honest, and easy service. It was a great experience. Thank you!
Hy-pro went the extra mile, so we will be repeat customers! Unfortunately, some plumbing companies are more focused on getting as much money out of a client than taking care of them. When Hy-pro had to return for a second visit on a repeat issue Dan did a thorough investigation and even worked to waive some of the fees, so that we were confident on what the issue was and all our options moving forward. We really appreciate the extra care!
Chris Camacho from Hy-pro came to my place to check out our clogged sink and he was just the most friendly and patient guy. He took the time to show us the problem and other issues that was also affecting our sink and overall health of our house. I would 1000% use his services
I was very impressed with Caleb. He was both very friendly and professional. He explained the situation very clearly and facilitated a productive conversation with his supervisor who proposed a variety of solutions. I could not have been more pleased.
Technician Daniel C. did a fantastic job installing a new toilet flush valve and cleaning the dishwasher tubes and drain. Everything is working great now! I've used Hy-Pro for a few jobs, and from the initial call until the job is done, all staff I've encountered have been extremely courteous and professional. Will definitely be using this company again.
Our shower was leaking. Sheldon Lesperance did an amazing job installing a new shower. He did a thorough assessment prior to starting the work. Following the assessment, he explained all the options we had. All options given to us were reasonable. Throughout the work, Sheldon communicated well with us and explained his process. Overall great job! Highly recommended!
Connor, He was very helpful, polite, professional and knowledgeable. My mother-in-law Amada Hernadez requested services and got Connor, Connor was on schedule and on time and that was very much appreciated. He fixed the problem and gave me some very helpful tips to prevent future problems. We could not be more pleased with every aspect of the services provided by Connor and Hy -Pro. Plumbing Thank you very much.
I have used Hy-Pro Plumbing on 3 occasions during the past year. Today I required a follow up on a previous job; Daniel listened to our concerns and after following up with his manager, he completed the work to our complete satisfaction, it was a pleasure dealing with Daniel today and I have full confidence in Hy-Pro Pluming.
What a great company to deal with!Ashley at the office arranged for Dan and B-Pan to come to deal with our clogged toilet within the half hour! They were very courteous and professional and obviously knew their stuff!Thank you !!Linda and Bruce
Communicative and timely. We had an issue after our first visit, the same technician returned soon after to rectify. Also noted that they were clean and respectful of the home while working.Update 4/29/24 - Owen came by to replace a water line, and shut off valve. He was quick, and professional, took photos and detailed the work he performed; once again showcasing the high level of service provided by Hy-Pro.
Excellent amazing service from this company. Reliable-always with a desire to solve problems and correct customer issues.Trustworthy. John (Jack) is very through and diligent to detail. Excellent serviceman for this company
Could not find anything wrong, prompt and professional service. Job was done in the blink of an eye, I will be recommending Hy-Pro, and Sheldon to the neighbors
We were very pleased with the quick and efficient service from Gordon Hall, Service Technician from Hy-Pro. He was friendly and went beyond our actual issue and cleaned out our bathtub drain as well. Would definitely use Hy-Pro again.
I recently had the pleasure of working with Sheldon from Hy-Pro and I couldn't be more impressed. From start to finish, the experience was smooth and hassle-free. Prompt, professional, and skilled, he fixed my plumbing issue efficiently and offered valuable advice. I'm impressed and highly recommend their services!
Had a toilet repair and outside faucet repair done by Justin who was absolutely wonderful! He showed up on time, was polite and friendly and very easy to work with. His quote and price was excellent. I could not be happier with the results and the excellent customer service. He was assisted today by Bepen (sp) who was also delightful to deal with. They did great work and I would not hesitate to have them back to do more work if needed.
Daniel Ciornei did an awesome job to fix th eplumning issue in my renatl home. He has provided all the options about the fix, fromwhere I chose the option that fits my budget. He also fixed few very minor issues free of cost.
Daniel was very professional and efficient with my plumbing issue. He came promptly, was clear in his communication, did the work efficiently and cleaned up after the job. Thanks!
Workman was very patient and very explaining each detail of which seniors need would certainly have him again and pass this information on to other seniors. Also the secretary was very informative to keep you informed of when they would be at your home and explained everything.
Dealing with Hy-Pro was incredibly delightful.Not only did they resolve my issue in record time, but the service they provided was very professional and hassle-free.A special thank you goes out to Masharo Campbell, the technician dispatched to our home. He was efficient and extremely knowledgeable and contributed significantly to the overall pleasant experience.10 out of 10, would highly recommend. 👌
Hydro Plumbing exceeded our expectations when we needed our toilet replaced urgently at our autobody shop Sitrade. Their response time was incredibly quick, and they efficiently handled the installation process with expertise. Moreover, their team members were not only skilled but also very kind and respectful throughout the entire service. Thanks to Taylor, Mo and his colleague.We highly recommend Hydro Plumbing for any plumbing needs – you won't be disappointed!
Very impressed with Hy-Pro. They were here within the hr. Quote given on the spot and pipes all fixed within the hr. Very efficient and thoughtful. Very impressed with Nick Field who was helpful, resourceful and very knowledgeable. Would certainly recommend this organization.
Needed a sump pump check valve replacement. Service was quick, friendly and professional. He even helped me locate sump pump pipework hidden behind drywall which was quite helpful to know. Highly recommend for any plumbing service.
Had a drain back up and it started to back up into the basement. Called for a plumber and Kurtis showed up within 15 minutes and had the issue fixed in an hour. And he worked very neatly as wellThanks Kurtis.
Kurtis did a great job. Was thorough, explained everything, adapted on the fly when my sink fell in, cleaned up everything, extremely polite and considerate of my time. I can’t speak to price as I didn’t shop around but service was excellent.
Great customer service, accommodating and diligent. Gordon was very polite, careful of the job he was doing, explained the problem and the options we had, and exhibited professionalism; he left everything impecably clean.
We've used Hy-Pro Plumbing on several occasions. This time was a non emergency fix for a bathroom faucet. The dispatch is very friendly and polite. They were able to accommodate me the same day, at my convenience.They sent Dan C.He was able to give me a few quotes to decide how I wanted to proceed with the work. He was polite and respectful while here. He did the work in a timely manner and cleaned up afterwards .Will use Hy-Pro Plumbing again.
Chris c. Amazing job! Very personable, and did great work , great communication and showed me and explained things in detail will definitely use for future plumbing needs ! Will be recommending him directly to friends/family.
Called Hy-Pro for a nasty leak in our ceiling this morning. Gordon showed up and provided a thorough and comprehensive assessment of the problem, as well as what to look out for to ensure our problem wasn't worsening and that it had been diagnosed properly. Really grateful for his expertise and speedy service!
Chris was professional, knowledgeable and extremely helpful. I felt like a valued customer and will definitely be calling again if I ever need another plumber. Thank you Chris for your last minute help that saved us!
Just had a great experience with a sump pump install with Garrett R, from Hy-Pro!We have a main pump with a secondary battery backup pump as well. The main pump died, so we needed a replacement. A different technician installed a new main pump, but I noticed a bunch of issues, including the float sensor getting stuck, leaving the pump running continuously.On the second call, Garrett came to the rescue and completed the following:- He adjusted the angle of the float so that it shuts off when its supposed to.- He let me use some extra bathroom tiles to raise the pump a bit so that it doesn't suck in debris that makes it into the bottom of the pit over time (this extends the life of the pump).- He helped me install some spacers to raise the float so that the pump doesn't trigger as often and pumps more when it is on (this will extend the life of the pump).- He rotated how the pumps sit in the pit and made sure the pumps fit snug, so that the knock from the check valve closing isn't as loud.- Raising the pumps with the tile has also stopped the slurping sound for both the main and backup pumps, so even the backup pump works better now!Thank you so much Garrett for taking the time and resolving every concern I had! I'm a really picky customer, but it's extremely important to me because if this system fails, the entire basement unit will flood and be ruined, causing 10's of thousands in damages.I can now go on holidays and not be afraid of coming home to a flooded unit. Thanks again Garrett, you did a world class job!!
Justin L. was the technician that came out first thing this morning to remediate an issue where the water softener beads had clogged the house lines. He was extremely friendly, and very efficient. I would most definitely recommend him by name to anyone that utilizes Hy-Pro Plumbing.Thanks Again Justin L.!
Their dispatch answered my questions and was able to fit me in the very next day for a non-emergency call. Shout out to Chris C the technician that visited us for the repairs. Did not pressure us to sell the repairs, answered all my questions and readily provided an estimate and was able to do repairs right away. Extremely satisfied with the work.
Excellent work by Sheldon, he was very knowledgeable and knew exactly what needed to be done. He was polite and patiently explained the issue and remedy to us.Nice customer service too by Hy-Pro plumbing, need to appreciate their follow up calls
Hy-Pro was able to get a plumber out to our place right away, helping prevent further issues and potential water damage. Thanks Gordon for fixing our bathtub leak.
We highly recommend Jermaine B. We had an emergency drain issue. When he arrived he was faced with obstacle after obstacle which he calmly problem solved to determine the cause of our issue. He was courteous and careful throughout the process. A great ambassador for Hy-Pro!
Jermaine came and helped us when we had a clogged sink and did a very good job. Very personable and easy to get along with. Knowledgable and able to answer our questions. Would use him again if needed!
Jermaine B. Was there on time ready to go. Excellent customer service. Very friendly. Very knowledgeable. Got the job done effectively and efficiently. Thank you!!
I highly recommend Hy-Pro. The customer service we received from Dan was second to none and he exceeded our expectations. From the moment he entered our house, after first asking politely if he could enter, Dan impressed me with his professionalism. He obviously had our best interest in mind and I will not hesitate to use Hy-Pro again.
The team from Hypro has just completed a major Kitec to Pex find, remove and replace project in our Oakville home. Literally every hot and cold water pipe in the house.From the very first day when we found our first minor drip leak, to the quoting and payment process, to the very last day of work (literally last night) - every single person we dealt with was friendly, kind, incredibly professional, knowledgeable, courteous, and willing to explain every step of the way.From the first very pleasant dispatcher we spoke with (sorry I can’t remember her name) to Jermaine, who first came to manage the immediate leak in record time, got us on the phone with head office to get quotes for the major job, and stayed with us until we were content that this was the right choice - and was one of the nicest people we’ve ever met!To the piping remediation team led by Garret R. including Ryan and Bipan - who were in our home for 4 days. Nothing but class, integrity, care for our home and commitment to doing the job with precision, accuracy, and the safety and comfort of our family in mind. They even cleaned up each night - literally on hands and knees wiping any tracks or debris. Garret was really a great team leader from what we could tell and he was very generous with his time to make sure we were informed and comfortable every step of the way.I don’t want to forget Shawn in the head office who quoted and coordinated the job. Never pushy, very willing to be flexible, even chatted with us on weekends. He made it an easier decision (5-figure job), and was accommodating to our requests mid-project. We’re very impressed and grateful.We’ve had a lot of work done in our house over the years. Without fail, one of the most pleasant and smooth experiences we’ve ever had with any tradespeople. Strongly recommend to anyone needing plumbing or related services, and especially Kitec removal.
Called Hy-Pro on Wed. to replace water shut off tap at the metre. Connor came the next day and gave us an estimate to replace shut off and replace our old leaking toilet. Arranged for region water shutoff at the road and came today Monday Feb.5 to do the work. Work is now complete and Connor was very professional .Cleaned up after himself, took all garbage away and we would highly recommend him. We will have him back for future work. Thanks again Connor. Customer service was also excellent and had a fast response when we called.
Masharo came straight away to help us with a flood. He worked with the city worker to coordinate shutting off water, then did the repair quickly so we could turn everything back on again. Great work- thank you!
We were extremely pleased with the job Gordon Hall did for us through Hy-pro. He was friendly, knowledgeable and very efficient. He quickly found and repaired our busted pipe. We would definitely use this company again.
My sump pump gave up last month, which I discovered when the motor was shutting on/off in rapid succession, finally resulting in a distinct odour of burnt rubber. Having had no previous experience with a local plumber, I literally called the first place that popped up in my Google search: Hy Pro.From the initial phone call to schedule a visit, to the polite, knowledgeable technician (Connor) who came out same day(!) to assess, quote and then replace my pump, I was so pleased and impressed. I'd definitely use them in future and will confidently recommend their services to others.
Our tub was leaking at our faucet and I called Hy-Pro and they sent Kurtis over to take care of it. He explained everything clearly and was able to repair even though it was an old. Will definitely be reaching out again! ☺️
-The jobs that were done for me and my husband was done 110%-The men that came to the house were very pleasant and respectful-The clean up after the job was 100% well done-The next time we need anything done we would definitely would like to have Jack and Moe come back to us and do the jobs required to be done. :)
We had quite a few fixtures and upgrades to have installed, so Dan and Andrew were with us most of the day. They were friendly, courteous, focussed and highly efficient. We can't speak highly enough. Great guys and a delight to have working in our home. Work was completed entirely to our satisfaction. We have used Hy-Pro before and we will certainly use them again.
Daniel installed a new sump pump for us. He was professional, efficient and answered all of our questions. We would recommend Daniel for your plumbing needs.
Thank You too Gordon Hall for Fixing My Bathroom Tub Drain that has had a clog for the passed month. It is now Working like it should now. Thanks HY-PRO Plumbing for Your Services
Drain cleaned perfectly.He replied quickly to my enquiry, arrived promptly, was quick, clean and tidy doing the work and kept me fully informed throughout. He's an absolutely lovely gentleman - friendly, thoughtful, kind, professional, and did a perfect job.
Masharo Campbell had shown up on time and Cleaned my clogged drain perfectly understanding and addressing the problem. He used right equipment and he is professional.. while two other guys utterly failed doing this job this guy had help us out. Thanks and keep up the good work .
They came when they said they would come. Assessed the problem quickly. Provided upfront pricing estimates. Fixed our problem quickly. Honestly don't know how the service could have been better.
We just had Service done by Justin Lee and we are very pleased with both the work and Justin.Very outgoing and helpful. Explained all the possible scenarios.Answered all our questions.Showed what we should do ongoing.Highly recommend Justin and Hi Pro.
We were having some issues with our sump pump and had Hy-Pro come out to look for drain clogs as well as inspect the actual pump itself. They were very helpful and courteous and did a full inspection of everything, even fixing some of the weeping tile that was in the culvert that had detached from the discharge pipe. Not only was there no charge for the inspection there was no attempt at an upsell on products or services that we didn't need. I was very impressed with them and they will be our go to for any future issues that we have. Thank you again for helping us out!
Gordon and his assistant (not sure if his name, sorry!) were both professional, kind, and got the job done quickly. Thank you guys. Also dispatch were very nice as well. Thanks!
I had problem with my kitchen sink drain. The Tech explained what were my best options to resolve my issue.i was given a quote before any work was performed. My issued was resolved, in good time. Thank you to Sheldon Lesperance for your great work.
Jermaine ,was very personable, and professional. He investigated, and found the issue. He took the time and explained the problem, and the actions to fix it. He was very knowledgeable, and did not rush through the process. Would definitely recommend Jermaine for any plumbing issues you might have.
Hy-pro came very fast and Sheldon fix my kitchen sink drain quickly. He gave me an option on pricing and cleaned up very well, all I can say it Good job Sheldon!
We have an old house with old clay sewer pipes which finally clogged up and cracked beyond repair. Worrying about sewage back up in the basement was no fun. Eric M and his team were here promptly, opened up the pipes so we could flush toilets again and did what turned out to be a big job. He was polite and professional and explained every step, by showing us what he found with the camera, and later all the very odd old repairs which caused some of the problems. He then left us with photos of the work that was done and no mess to clean up, inside or outside. They managed to keep holes in the asphalt to a minimum so we will be able to repair them ourselves and no holes at all inside, and we now have 2 functioning cleanouts. Thanks to Eric M and all the team we felt we were in good hands.
I had the absolute pleasure of speaking with Janice H yesterday to book a service technician out to my place of work and she was extremely kind and professional in booking that and making sure I was well taken care of. I then had to call today to cancel the appointment as we found somebody else. I spoke with Ashley this evening to cancel and she too was extremely kind and professional and passed along the message to hear that she and Janice H were great and that I would call them if I personally have any issues at home. I also just wanted to make it known on here. So I may not have had any actual work done, but based on speaking with those two ladies, I can only imagine the rest of the team. Thanks again ladies. (:
Called Hy-Pro for a major drainage problem. Eric N. & Connor arrived on time. Eric immediately recognized the problem, recommended a solution and gave us 3 options. They completed the work quickly and cleaned up afterward. Eric was very helpful, knowledgeable and answered all our questions. We highly recommend Eric & Connor and will request them again.
Hy-Pro made the process very easy by dispatching a technician the same day I called.Sheldon did a great job of checking thoroughly through our property for leaks and promptly identified the source of the leak that was driving our utility costs up. He provided several different quotes to ensure my family found the right one we could accommodate within our budget. He was very patient in answering my questions and even helped me carry a delivery package in. Thank you so much Sheldon for coming around and helping us out!
I tried any plumbing service for the first time but their guy- Gordan helped me understand everything and was very honest about everything and I am so thankful about it.
Great work Gavin Brown! Just a good person who got it done.Fixed all blockages to drain water by snaking it out. Then showed me with a camera that it was all clear. Very happy! Give this young man a raise please. Thanks Hy-Pro Plumbing!!
Caleb was great. Prompt and on time, professional, knowledgeable about plumbing and quick to find our issue. Extremely knowledgeable about the issues we are experiencing and able to provide guidance on how to avoid these issues in future. He was able to bring his manager onto the phone immediately to discuss our options to remediate the problem and we are happy with this service.
Eric N fixed an issue with my tub drain plumbing left over from previous owners. Eric arrived quickly and had the problem diagnosed in minutes. He walked me through the options for the solution step by step explaining the costs for each. He didn't jump right to the most expensive solution which I really appreciated. He answered all my questions and even assessed my sump pump and water shutoff while he was there. Time of arrival to job completion was under an hour. I would definitely use them again - great job.
Eric.N was very professional and his drain cleaning service was fantastic. The pipe in my kitchen was clogged because of heavy grease. Eric showed up on time, explained the issue clearly and provided helpful tips. Finally, the water drains correctly! I will definitely call him for drain cleaning service again.
Dan and Connor were very professional. Great communication in regards to arrival times and what my options were. I would use this service again. Thanks Dan and Connor.
I’m very impressed with the job the two teams done thanks you Eric and his team and for the others team of Conner and his team members. The work they did was amazing I gave them a 5 star rating if I could of gave them 6 stars if I could the work they done,surpassed what I was imagining they were doing. Thanks to everyone that helped make me smile and I forgot to mention Shawn/Shaun from his work too
I had service technician Massimo . He was quick to respond and fixed our issue promptly as well as reviewing what could be done to prevent the issue from returning. He was friendly and professional. Will not hesitate to use these guys again . Thanks
Eric was very professional and explained the problem and provided resolution options. The work was performed in a timely manner and the process of payment was easy. My initial service window was not achieved but the office did connect directly. The back office could have been more proactive in this update but remedied it for the rescheduled to same day visit. I have taped their business card to the underside of the sink. Hopefully no future issues, but if so I’ll call on them again! Cost proposition seemed fair.
We had a minor emergency on a Sunday, that resulted in a leak in the ceiling from a ice maker line removal for a frig. replacement. It was nice to actually talk to a person from Hy-Pro and while the promised time was overdue, she did call back to confirm we were still on the list. When technician arrived he quickly accessed the problem did the repairs, at a cost that was reasonable, especially for a Sunday call, and he was very friendly, and knowledgeable. Masharo Campbell was excellent and we would highly recommend him and his company for any plumbing problems.
I needed a technician to repair a toilet that was "phantom flushing". Although not an emergency repair, the receptionist at Hy-Pro booked an appointment for me for the day after my call. She kept me informed as to when to expect the technicians to arrive and let me know that there might be a delay. However, Justin L and Brian A arrived at the originally agreed-upon time and quickly diagnosed the problem (a manufacturer's defect in the new flapper we had installed to correct the same problem a couple of months ago). They installed a new flapper in no time, and the problem was solved. Both Justin and Brian were friendly, professional, and courteous. I highly recommend these 2 technicians and the company to those who need good work done.
Great service from Masharo, would give him 10 stars if I could! Knew what he was doing and gave us great service at a very affordable price. Would recommend HyPro to anyone that needs plumbing help.
I called Hy-Pro to arrange the replacement of an old, leaky toilet and was pleasantly surprised to get a same day appointment. The assigned time was between 2 and 5 pm, but I received a call around 4pm apologizing that the technician was running late but would arrive as soon as he could. Hey, I understand that this sort of thing happens and appreciated the update.Masharo arrived shortly after 5 pm, quickly assessed the job and presented an estimate. Once I accepted, he efficiently completed the replacement in short order. He also did a great job of cleaning up when he finished. Thanks very much Masharo.I highly recommend Hy-Pro Plumbing.
Kevin and Eric were very professional and kind when coming to tend to an issue in our basement. Their quote was reasonable and they had a very quick turn around time from diagnosing the issue to fixing the problem.They had excellent customer service, and the dispatch team was professional and kind. There were a couple of delays from my original appointment time but they made me a high priority the next day, and it showed.
We had Eric McQueen visit our home to come fix our dishwasher and drain problems and we are very happy with the job. It was quick and efficient service and we are happy for the weekend rescue!
I want to thank Lucas for his professionalism as he was in her house on-time and was a thorough gentleman. He assessed the problem, determined the root cause and is a gem of a person.God Bless You, Lucas. Thank you for being humble, keep smiling always :-)
We recently retained Hy-Pro Plumbing and Drain Cleaning to unblock a drain. Gavin Brown was dispatched to our residence to undertake the work. Gavin was very conscientious and detailed in his work. Moreover, Gavin was polite, friendly and a pleasure to converse with. Gavin successfully unblocked the drain and proceeded to clean the ABS piping with a jetting tool. This last stage is highly recommended to remove grease, etc., that may have built up over time. We are happy to give Gavin a five-star rating. He is a great ambassador for Hy-Pro, and we will not hesitate to use the company again.
Eric and the crew were by my house within a couple hours of my call to fix a basement leak. They were quick and efficient. Very thankful for the quick fix. Thanks fellas.
Extremely pleased with the excellent work done by Justin and Apprentice Kurtis. They were very courteous and explained everything they were doing and why. Would definitely call them again if needed and highly recommend them.
Masharo C is the technician that came out to assess and fix a pipe that had backed up and burst. Was extremely professional and quick to identify the issue and fix it right away. I would recommend this company to anyone who needs plumbing or drain help and will use again in the future myself
Masharo C was the most professional, kind technician to work with, he found the route of the problem and got it fixed in no time. Went above and beyond to make sure the job was completed correctly. Would definitely recommend to others and use again in the future!
Eric N was very helpful and took the time to explain the issue and outline my options. I thought that the price was very reasonable and will definitely use his services if required in the future.
Daniel showed up at the appointed time.He went over all the details of what was going to be done along with estimates. He was very courteous and asked all questions I raised. He worked right through until after 6pm to ensure everything was done as requested.
We had an issue with our sump pump late at night. The website had a live agent who was able to respond as quick as you typed. I called their number early in the morning. The Customer Service agent was very pleasant and asked if I needed anyone right away or wait until the office opened at 7:30 am. She also advised that an experienced plumber with a fully loaded truck will be able to perform a free diagnosis and offer a no obligation quote. The dispatcher called to inform me as to when to expect the plumber. Eric was the Plumber who was assigned to me. He was able to determine the cause of the issue very quickly. He was very professional and courteous and offered me 3 options including one with backup and pump. He installed the primary pump and the check valve and will be returning to install the secondary pump, the battery backup as well as remote monitoring capabilities. I am waiting to hear back from the company once they have the remaining items in stock to schedule the work. Will update review after completion of the remaining installation.
Erin N did a great job for us, working quickly to fix the issue. He also noticed other small things for us to watch for to avoid bigger issues in the future.Thank you
A very pleasant experience, Justin was always in contact with us about his arrival time. Came in and did what was asked of him. Professional, clean.Would ask if we needed anything else done. Justin made sure the job was done right and to our satisfaction.Started clean ,ended clean.We will definitely use your services again, and recommend to neighbour's and friends.
Eric N. was very professional and helpful in fixing the shower leak quickly and expertly. We will definitely call him again to help with any plumbing related issues.
Hy-pro has been our go to for any plumbing needs for close to 20 years. Great customer service from the pleasant agent who took the work order, the dispatcher who called to inform me as to when to expect the plumber and of course from their service technician Owen who was prompt, knowledgeable, efficient and courteous. Highly recommend!
I called to have someone come out and fix a leaky sink which sits above the counter. They told me someone would contact me between 12-3 once they had a more definitive time which they did. The technician (Joseph K) came out, diagnosed problem and gave me a quote. I had him do the work which was done exactly as he told me it would and fixed my problem. He left the work area spotless which I was very happy with. He proceeded to give me a receipt by email after receipt of payment. I would absolutely recommend him and the company to anyone wanting quality work.Sincerely,Paul
We needed an emergency call at 9pm at night. Hy-Pro were the only ones who were able to come in the same night. The technician's name was Eric. He was very helpful and professional.
Masharo completed the service. He was very professional, polite and efficient. He explained the issue, showed the difference in the performance of the part and explained the impact. Recommended for future service. Appointment was scheduled and attended the same day as called.
Oven.D from hy pro did a great job with unclogging my kitchen sink. Meanwhile Caleb was another technician who explained to me about the various options they have for cleaning your drain pipes. Overall happy with their service and was very professional.
Very happy with the service provided today from Eric N, Eric was very professional, respectful and answered all the questions that I had. I would use this company again for sure.
It’s was an urgent repair. They sent the pro Masharo who is so nice and patient. He came finished the job professionally and helped to get the proper hoses. I would highly recommend their service.
HY-Pro was able to offer several upcoming dates and appointment times to fit around my busy schedule. Dan was very knowledgeable, friendly, and accommodating, and was able to get the job done same-day which I was not expecting. It was hard work and he did a great job, leaving the area spotless.
We had a flood in the laundry room and Jermaine was amazing. He was very patient with my questions and explained all of the options of fixing the hot water tank issue. Would definitely recommend the company and definitely Jermaine.
Great company. They were very responsive, came out the same day and fixed a major plumbing issue for me in my basement. Daniel was an awesome plumber, offered a fair price and cleaned up everything. I would highly recommend this company
The company was responsive and set up a convenient appointment. Dan was professional and competent and diagnosed the problem and made the necessary repairs. We received a quote before he started the work and he guaranteed the work for 30 days. He cleaned up well after he completed the work. We are very pleased with the service! Thanks, Dan!
Matt was super helpful, professional and had an excellent knowledge of the situation. He took care of the job efficiently and effectively. Extremely satisfied with the work.
Connor arrived on time. He was very friendly and explained everything he was going to do. The workmanship was great and he solved out drainage problem perfectly.I highly recommend using this service for your plumbing needs.
Owen Dieterich arrived on time and did a great job on our clogged drain pipes in the basement. He was very thorough and courteous in his work. We won't hesitate to call Hy-Pro for all our plumbing services.
We had a valve replacement service with Jermaine B. He is a thorough professional, very polite and knowledgeable. We had our drywall limiting access to the valve which had to be replaced. Jermaine was able to replace it efficiently with minimum damage to the drywall. I would highly recommend him to anyone looking for plumbing services. Thank you Jermaine for the excellent experience. We really appreciate it.
I had a busted water line Nick arrived on time and found the issue.he was very polite and took the time to do the job wright he also made sure all the water in the house was working before he left I take care of ten homes and will be using this company for all my plumbing issues from know on.
Jermaine was amazing...he did a great job and went over and above. He was so friendly, professional and he did an amazing job. I would recommend Jermaine to anyone ... he was awesome.
I called the office expecting to make an appointment the following week and was pleasantly surprised to be offered same-day service. I was unavailble that day, so they sent Amir out the next day I was available at time that worked best for me. The service and appointment booking experience was fast and efficient. Amir was fast, and extremely knowledgeable. He made valuable recommendations and we value his opinion. He answered all of my questions. He also went the extra mile to ensure that everything was in good working order under the sink. He worked very quickly and efficiently. As a customer, it means a lot to me when contractors clean up after their work, and Amir was also very neat and left nothing for us to clean or pick up when he was done - Thanks Amir and Hy Pro! Update: Dec 2022: Had a minor leak under the kitchen sink. I called at 8:30, had someone here by 9:00(this time it was Massimo G.), and the problem resolved befor 10:00am. The price was very fair as well. That's two incredible services. I will not be calling anyone else for plumbing needs.
I found HY-PRO GRP to be a very reputable company to deal with for our plumbing issue. We had a leaking tap in the tub of our master bathroom. Staff were extremely responsive and professional from start to end. Eric N; our technician/plumber was knowledgeable and provided suggestions to resolve our problem.The repair was more difficult due to ceramic tile that encased the tub. He had to cut into the tile to access the valves and tap. Once replaced he cleaned up the area before leaving our house. Excellent job well done!
I was very impressed with this company.Navjot did an excellent job and took the time explaining to me the process from beginning to end,He was very pleasant and knowledgeable and did a great job of cleaning up.I would definitely recommend.Thank you.
This is the 3rd time we have used Hy-Prro over the last several years. Nothing but a positive experience each time. This time Jermaine repaired two of our issues quickly and efficiently once he assessed the problems. He was very respectful of our home, explained and showed me what he did and how the new plumbing worked. I highly recommend Hy-pro and Jermaine.
Navjot showed but in the tinfram promised, identird the problem and worked fir quite some time to resolve I, while keeping up-to-date with progress and our options. Quick response and fair value for the time put in. Would definitely recommend.
Jermaine B, was one of the most professional, polite and thorough plumbers I have hired in years. He was systematic, explained what he was doing and cleaned up. He took the time to explain his fees and costs associated to our repairs. I will be requesting him again.
Joseph knight is a super professional tech with an extensive knowledge . What I like most is he is an creative who find the best solution in troubleshooting and save your money .
I had a second time service from HY-Pro Plumbing & Drain Co.At his time, Joseph re-installed my kitchen water faucet, and he was a friendly competent plumber.I am happy that I called HY-Pro Plumbing & Drain Co. for the second time.Thank you very much again for your services!!
Great experience. I had a leak from my toilet and Michael was available to come out that evening, he arrived just when he said and had it fixed in no time.
Jemaine of Hy-Pro is awesome! He was professional as well as straight-up when it came to my plumbing issues. He had my best interests in mind and I appreciated his time and expertise. On top of that, he was a great person. I would call Hy-Pro again in the future and ask if Jermaine was available, if I ever found myself in need. Thank you.
We had sewage water back up in the basement bathroom and Navjot Lumb was our saviour. He was very professional, came on time, explained and showed us the cause of the the issue and had it fixed. Thank you again.
Needed emergency service on a Sunday morning. Called at 11AM, service tech was there by 1PM, problem completely resolved by 3PM. Responsive, punctual, professional and very clearly explained the problem to us and how we could avoid it in the future. Price was VERY reasonable. Fantastic service and highly recommend.
Called on a long weekend, and they were able to sent someone out in 2hrs. Navjot was professional, offered valuable recommendation and able to resolved the issue promptly.
ReynaldoV was very friendly and professional when he came to replace seized water valves. He answered some additional questions I had about the pipes, and put me at ease about my mini plumbing emergency. As someone who lives alone I appreciate the friendliness of professionals who come into my home. I felt comfortable and rec'd quality workmanship.Highly recommend ReynaldoV!
I really recommend Hy -Pro services. They are friendly and really professional. Was on time, and Joseph did everything he could do to fix my shower plumbing problem. Joseph K. Thank you for your hard work.
Service tech Gerald was great,laid out what likely problem was and what the best solution would be.Also advised me on future issues that may have to be addressed.Happy with work that was done.
Justin Lee responded very quickly to our request to understanding why our shower was only providing extremely hot water. Justin quickly determined our Riobel temperature cartridge was defective. He did a search of suppliers and found the cartridge number and was able to install the replacement in a manner of minutes.Justin is very professional and highly customer focused
Navjot Lumb was very helpful, he explained our options and the pros and cons and made recommendations. He worked through his lunch and stayed till everything was in good working order! Great job would recommend him!
Gerald was awesome! explained all the options and what he recommended. He was very professional and empathic toward my situation. He explained in detail everything he was going to do. He even cleaned up a bunch of the sewage in my basement. I couldn't ask for a better service tec
Gerald and Edwards were very professional in the execution of the work I requested. The were also patient in explaining what needed to be done to replace the cartridge in my shower as well as they discuss the risks they identified. I could see they were experienced in what they do and I would definitely use there services again.
It was a big job and Connor and others were very professional. They came when they said and called when delayed. Everything was cleaned up before they left. Very impressed. We would definitely use them again. Would definitely recommend them.
Fraser was super helpful. We had a kitchen faucet that leaked and needed replacing, plus a toilet that was also leaking and needed to be replaced. Fraser talked to us about different options and took our thoughts into consideration. We were really pleased with the service and professionalism. Thanks Fraser!
Sunny was here to help us with the drain unlocking. Very professional and on time. Gave us good tips as well for future and what we can do to avoid all this. Highly recommend these guys. They were the only people to help us over the weekend.
We were very happy about the service provided by David C. from Hy-Pro. He was professional, courteous, and honest. He did extensive tests, and did not leave until he was sure the problem was resolved. Dave was also very knowledgeable, and provided all the information I was looking for, about what may have caused the problem. Thank you David, and Hy-Pro for the great service!
Our kitchen pipes exploded in our lower level and where clogged from 30 years of grease and food plugging our pipes. I contacted Hy-Pro for assistance. I found them on-line; read a number of positive testimonials on their professional website and decided to give them a try. They promised to have a plumber to our home within one hour. Philip arrived promptly. He was polite and analyzed the problem(s) and successfully resolved a series of contributing issues. By the time he left our pipes where cleared. Thank you Philip for a great job and Hy-Pro for your assistance. We would highly recommend the company and Philip the plumber for your plumbing needs.
Jeremy was fantastic from start to finish. He was humble, professional, and very respectful. Considering the times, he came and fixed our water in no time. Our family appreciates him greatly. Give him a raise please.
Excellent service fixed the problem right awayI especially appreciated the call to let me know Eric was on his way to my homeEric was pleasant and knowledgeable that’s exactly what I needed
I really appreciate the time and effort Eric G. took in trying to solve our plumbing issue. He was both professional and courteous and I would recommend him and Hypro to anyone.
Hy-Pro was the best plumbing company.I would highly recommend them and David who came over was so professional and friendly and efficient.Also very good clean up after the plumbing job.I am very happy with the new toilet that was installed.Thank you
Mathew was very pleasant and personable and he gave us options to help save on the cost. I would definitely recommend this company. Great service and punctual.
Excellent service starting with the person who booked my service call. Had a plumbing emergency and someone came out within an hour. David B. was awesome! He is very knowledgeable and let me know exactly what was required for the repair. I will definitely recommend to anyone looking for a great plumbing company.
Chris did an awesome job assessing my heating problem here in oakville (showed up same day I called)... and fixed the problem to the tee on the second visit. Professional and efficient. The call center is also very diligent. Took the calls immediately and they will get to your concerns without wasting time (thank you, nina).
Had a big problem and they came out the same day. Jeremy was awesome and very knowledgeable. Would definitely recommend to anyone looking for a great plumbing company.
Called around 10 pm for a pipe that had been leaking. Gentleman on the line took all my info an booked me in for the next morning with a 2 hour window. Nick and his team arrived promptly and got the job done quickly without any mess. I like the iPad - paperless invoice and credit card payment made it easy. Would highly recommend Nick and HY-Pro!
Matthew was not only friendly and helpful but also took the time to answer my questions. He has great people skills and a great sense of humour. Would definitely request him in future.
Matt T. came to look at a leak in some ceiling pipes. Made clean cuts to the drywall without any unnecessary damage and provided us with a full diagnosis of the potential issues. Great service once again.
What a phenomenal experience. I had a blockage between my kitchen and laundry room with no luck trying myself. Called Hy-Pro and within hours they were here and within an hour we had the blockage removed. Shawn was friendly, neat and efficient. I will definitely use them again and I would recommend them.
We had excellent service today from Hy-Pro. They were not only able to fix the broken pipe, but also fixed our sprinkler system in the process. Service was above and beyond from Sunny.
Had a problem with my drain and a leak. Hy-Pro was quick in responding. The technician, David, they sent did an excellent job of explaining what was happening and my options. He did a great job and kept me updated throughout and showed/explained what he was doing. I’m very pleased.
Had all Kitec supply pipes replaced in my house.Scheduled in 2 days.Amazing service, minimal damage to drywalls, I was really surprised.Jesse went above and beyond, extremely professional.Highly recommend this company.
Had Eric C. do work on my main drain. He got it up to code and worked hard on removing the roots. He is professional, honest and does a great job explaining the work to be done. I would recommend Eric for your plumbing needs.
Eric C. came for the service call and did a tremendous job. He added shut off valves and changed the faucet in the kitchen. He also provided us a solution for some old work around plumbing in our laundry room and bathroom. He capped the pipes so we can renovate the bathroom...even helped us remove the vanity while he was there. Great job!
Dean was excellent. He came to our home for a kitchen sink that was not draining and provided the best customer service. Instead of trying to charge me for an expensive fix, he helped me to try a less expensive option and it worked. He was professional, courteous and very honest. I would highly recommend this company and Dean.
Wonderful service. My husband and I were extremely impressed with their professionalism and knowledge. They resolved our issue quickly and efficiently. We called them on a Sunday and they came out right away. We would definitely call them again!