The team from Hypro has just completed a major Kitec to Pex find, remove and replace project in our Oakville home. Literally every hot and cold water pipe in the house.From the very first day when we found our first minor drip leak, to the quoting and payment process, to the very last day of work (literally last night) - every single person we dealt with was friendly, kind, incredibly professional, knowledgeable, courteous, and willing to explain every step of the way.From the first very pleasant dispatcher we spoke with (sorry I can’t remember her name) to Jermaine, who first came to manage the immediate leak in record time, got us on the phone with head office to get quotes for the major job, and stayed with us until we were content that this was the right choice - and was one of the nicest people we’ve ever met!To the piping remediation team led by Garret R. including Ryan and Bipan - who were in our home for 4 days. Nothing but class, integrity, care for our home and commitment to doing the job with precision, accuracy, and the safety and comfort of our family in mind. They even cleaned up each night - literally on hands and knees wiping any tracks or debris. Garret was really a great team leader from what we could tell and he was very generous with his time to make sure we were informed and comfortable every step of the way.I don’t want to forget Shawn in the head office who quoted and coordinated the job. Never pushy, very willing to be flexible, even chatted with us on weekends. He made it an easier decision (5-figure job), and was accommodating to our requests mid-project. We’re very impressed and grateful.We’ve had a lot of work done in our house over the years. Without fail, one of the most pleasant and smooth experiences we’ve ever had with any tradespeople. Strongly recommend to anyone needing plumbing or related services, and especially Kitec removal.
Response from the owner: Thank you so much for your 5 Star review Yasser!