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What Should You Ask Your Emergency Plumber?

Armed with a basic toolkit and a DIY spirit, most homeowners in the GTA can take on minor plumbing maintenance and repairs. We can appreciate your desire to do this work on your own. Running a household is an expensive task and performing simple upkeep is an easy way to keep your costs low. Unfortunately, unless you’re a trained professional, there will be some jobs that require more than what you can offer. Without an extensive toolkit, experience, or education backing your handiwork, complex and invasive plumbing problems are out of your league. Burst

Without an extensive toolkit, experience, or education backing your handiwork, complex and invasive plumbing problems are out of your league. Burst pipes, obstructed sewer lines, and broken water heaters are just a few examples of those tasks that are better left to the professionals.

When DIY isn’t an option, turning to an expert plumbing service for help is your best option, but before you can trust anyone to your home’s plumbing and drainage system, you need to ask them 5 simple questions. Yes, that includes us. Think of it as leading your very own interrogation. It doesn’t matter if you’re the good or the bad cop, as long as you ask the right questions. If they’re good at what they do, you won’t have to sweat out the answers; a qualified plumber will gladly offer information about the quality of their work.

We’ve amassed the top 5 questions we think are most important when finding a service, but be sure to add more of your own. Don’t hesitate to go a full round of 20 questions, if need be. When it comes to the safety of your home, you can’t ask too many.

Are You And Your Team Licensed?

As potentially the most important question you can ask a plumber (or any contractor you hire to work on your home), you won’t want to skip this one. A license ensures an individual has been properly educated and trained according to industry standards. In Ontario, that means they’ve tallied enough hours as an apprentice to a licensed plumber before they sit a final examination that assesses their understanding of residential or commercial plumbing systems. Typically, this takes a full year of in-class training in addition to 9,000 hours of on-site guidance before they can earn a license. It’s an easy way to guarantee the quality of their repairs consistent with national codes.

Are You And Your Team Insured?

In the same vein as the previous question, insurance is an important accreditation that your chosen service can’t afford to skip. Mistakes and accidents can happen, even to a professional, and insurance is their safety net. Not only will it protect them should they ever hurt themselves on the job, this documentation will cover any mishaps that affect your property. With insurance, you won’t be responsible for paying these costs out of your own pocket.

Can I See Your References?

Maybe the metaphor about an interrogation was a little too aggressive. Think of it as a job interview, and you’re the employer. No one gets hired for an office job without first having their references checked, so why would you let an individual work on your home without doing the same. Ask them for references (they should be able to provide at least 4) and look for any online reviews left by happy customers. While you have your laptop open, check that they’re accredited by the Better Business Bureau (BBB) with a high rating. If you check our page, we have an A+ and a clean record of completely satisfied customers.

How Much Do Your Services Cost?

Obviously, the total price of each job will depend on the job itself. The total charge of a clogged drain will pale in comparison to the task of removing trees roots from your sewer line. While a service won’t be able to give you a concrete number that encompasses all of their jobs, they should be able to tell you how they price their work. An emergency plumber should provide you with the cost before they begin anything. We provide an up-front pricing system based on flat rates that don’t rely on time and materials, so you’re never paying more than you have to.

What Are Your Hours Of Operation?

Last but not least, you’ll want to ask your service about their hours of operation. Your plumbing and drainage system won’t wait until business hours during a weekday to malfunction. More often than naught, a pipe will burst or a toilet will over flow at awkward, inconvenient times. All of our emergency plumbers are available 24 hours a day, 7 days a week, and we guarantee quick response times in order to limit the damage these issues have in your home.

Do You Have More Questions?

These questions are meant to serve as a guideline to get to know your plumber better. By knowing these bare minimum questions, you’ll be able to arrive at a service that has the best in mind when it comes to your plumbing. While we’ve supplied our answers to these questions, you can always call us to learn more about our service. We await your call!